Security FAQ


What are my responsibilities regarding security?

No, you are not required to change your password. However, it is recommended that you change it periodically.

What are my responsibilities regarding security?

You play a vital role in securing your my ehealth user ID and password. Your user ID and password is the unique way for us to know that it is you accessing your online account.

Always create a complex password that is meaningful to you and not known or easily guessed by others. Your password must be at least 8 characters long, contain a mix of upper (capital) and lower case characters, and contain at least one number or one special character. Never share your password, write it down, or allow anyone to observe you enter your password.

Once your lab information reaches your computer it is your responsibility to protect it. Here are a few steps we recommend:

• Never leave your computer unattended while you are logged onto my ehealth
• Ensure your computer is password protected
• When you are finished using my ehealth, always log out using the log out button, and close all browser windows
• Ensure you have up-to-date anti-virus and malware protection installed on your computer at all times
• If you print any reports from my ehealth, keep them in a secure and confidential location

Will I be required to change my password?

No, you are not required to change your password. However, it is recommended that you change it periodically.

How do I know that my ehealth is secure?

Our goal is to provide you with the best security currently available. Excelleris uses industry standard security practices to protect your personal information from unauthorized access, use or disclosure.

For example, your personal information is protected while it is in transit between your computer and our server using security techniques such as encryption, which safeguards that your personal information cannot be read or modified while it is being transferred.

How do I know that my personal information in my ehealth is safe and secure?

Our security practices are designed to protect your personal information and prevent unauthorized access. Only authorized employees are permitted to access personal information and only when the access is necessary. Your information is protected using industry best practices, and all information is transmitted over secure, encrypted channels.

How do I reset my password?

You can reset your password at by clicking on the 'Forgot your password?' link. You will then be prompted to enter your email address that you use to login, as well as your Health Card Number. Once you enter your information, an email will be sent to your registered email address
with a password reset link.

Open the Password Reset email, click on the provided link, or copy it into your browser within 24 hours to complete your password reset request. You will be prompted to answer one of your security questions, and are then able to create a new password.

Please note that you cannot reset your password using your mobile phone.

Who do I contact about the security of my personal information if I still have questions or concerns?

Our Privacy Officer, who can be reached at, will be pleased to answer any questions you may have.


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