Privacy FAQ


Why do you collect my personal information when I register for my ehealth?

We collect your personal information to confirm your identity as part of the registration process. We also use your personal information to provide you with customer support. We only collect personal information from you that is necessary for these services.

Do you share my personal registration information with other organizations?

We do not share, sell, rent or lease personally identifiable information with anyone or any organization, except in circumstances where we would have to disclose personal information because of legal requirements or law enforcement such as a court order, subpoena or warrant.

How long do you keep my personal registration information?

Your registration information is kept for as long as you use my ehealth. If you decide to discontinue using my ehealth, and deactivate your account, your personal registration information will be deleted and no longer be available to anyone.

How do you protect my personal information?

We are committed to protecting your personal information – both the information you provided for registration and the reports you access online. To prevent unauthorized access, Excelleris employs industry best practices, employs resources specifically dedicated to privacy and security, and undergoes periodic audits by third-party security companies.

Where is my personal information stored?

All personal information is stored in secure environments within British Columbia and Ontario.

How is your staff trained about privacy?

All staff members must sign a confidentiality agreement and complete mandatory privacy training.


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